IT Support
Ticket Classifier
A machine-learning NLP system that automatically categorizes help-desk tickets.
📁 Project Overview
What This Is
A custom DistilBERT NLP model fine-tuned on IT support tickets to classify issues like Password Reset, Network Issue, Email Error, and more.
Why I Built It
To explore real-world Natural Language Processing workflows and automate helpdesk triage for faster routing.
How It Works
Data Prep: Preprocessed real support tickets & applied label encoding.
NLP Model: Fine-tuned DistilBERT on multi-class ticket data.
Deployment: Packs the model into AWS Lambda for serverless inference.
🔍 Try the Classifier
Paste any ticket message below and get a prediction.